Refund policy

Your right to cancel

If you are buying as a consumer, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This means that if you change your mind, or decide for any other reason that you do not want to keep a product, you can notify us of your decision to cancel and receive a refund.

Your right to cancel starts from the date we email you to confirm we have accepted your order, which is when the contract between us is formed. Your deadline for cancelling then depends on what you have ordered and how it is delivered:

Your order	End of the cancellation period
A single product, not delivered in instalments on separate days.	14 days after the day on which you receive the product.
One product delivered in instalments on separate days, or multiple products delivered on separate days.	14 days after the day on which you receive the last instalment or the last of the separate products ordered.
Regular delivery of a product over a set period.	14 days after the day on which you receive the first delivery.

Advice about your legal right to cancel is available from your local Citizens Advice office or Trading Standards office.

How to start a return

Contact us at info@kegdrop.co.uk before returning anything. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we will confirm the return address and instructions. Returns are sent to:

Keg Drop Ltd
Unit 1 Adelaide House
Adelaide Street
Macclesfield
SK10 2QS

Goods must be returned in the same saleable condition they were in on delivery, unused and in their original packaging, with proof of purchase. Please package items securely. We recommend using a tracked service and retaining proof of postage, as we cannot accept liability for goods lost in transit.

The cost of returning an item is payable by you unless the item is faulty, damaged, or was sent in error.

On receipt we will inspect the goods. If they are not in a saleable condition, as determined by us acting reasonably, we will not accept the return or reimburse any amounts already paid. You will then be responsible for the cost of redelivery to you, and if you do not provide this within 5 business days of the goods reaching us, we will be entitled to dispose of them as we see fit without further liability.

You do not have to give a reason for returning goods, but it helps us improve if you do.

Items that cannot be returned

Certain items cannot be returned:

Kegs where the seal or cap has been breached. Once a keg has been tapped or its seal broken it cannot be resold and will not be refunded.
Beer and gas line cut to a requested length, which is made to your order.
Gas cylinders and other hazardous goods, including flammable liquids and pressurised gases.
Dispense installations and equipment that has been used. These are sold as new, and once used cannot be returned.
Sale items and gift cards.

Please get in touch if you have any question about a specific item before ordering.

Damages and issues

Please inspect your order on delivery and contact us immediately if anything is defective, damaged, or if you have received the wrong item, so we can evaluate the issue and put it right. For pallet deliveries, please check the consignment before signing and note any visible damage with the driver.

Empty kegs

We do not charge a deposit on any product, and we do not collect empties. Once a keg is yours, it stays yours. You are welcome to keep it, or to return it to us at your own cost if you would prefer not to.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received it, contact us at info@kegdrop.co.uk.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the replacement.

Business and trade customers

The statutory cancellation rights set out above apply to consumers only. If you are buying in the course of a business, including on a KegDrop trade account, the 14-day cancellation right does not apply. Returns from business customers are accepted at our discretion, on the conditions set out in this policy.